You may return most new, unopened items within 14 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (an incorrect item or a defective item). Otherwise the customer is responsible for all shipping charges including custom fees for both ways.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please inform your return request within 14 days of delivery to the following address via email: [email protected].
You should expect to receive your refund within four weeks of giving your package to the return shipping company, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
To return your product, you should mail your product to: Bereketzade Mah. Laleli Çeşme Sok. 19/1 Galata Beyoglu Istanbul Turkey
You will be responsible for paying for your own shipping costs for returning your item unless you received an incorrect or damaged item from us. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We recommend you to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Bereketzade Mah. Laleli Çeşme Sok. 19/1 Galata Beyoglu Istanbul Turkey